Exporting Interaction to Excel

You can export a Voice or Screen Sharing interaction to an Excel file.

➢ To export a call:
1. In the Icon pane, click .
2. Select the check box adjacent to the call that you wish to export.

3. From the Actions drop-down list, choose Export to Excel. A .csv file is downloaded.

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Report Header                                                                                                        
Requested By    Adele Vance                                                                                                    
Created At    2024-06-13T10:08:05.058Z                                                                                                    
                                                                                                        
Call Id    Target Display Name    Target Upn    OnBehalfOf    TransferredBy    TransferredTo    Called Party    Calling Party    Answered By    Answered time    Start Time    Release Time    SipCallId    SysCallId    Call Direction    Call Type    Release Cause    Notes    Participants    Files    Media Audio Status    Expiration    QueueName    DoubleRecordingType    PairedCall    Tags    Call Link
6661d7a0dd2ca9b8cf1f0879    AdeleV@M365x21689653.OnMicrosoft.com    AdeleV@M365x21689653.OnMicrosoft.com                    Adele Vance    Conference    2024-06-06T15:37:05.617Z    2024-06-06T15:37:04.000Z    2024-06-06T16:10:42.667Z    e31f6000-c738-46c1-b1a0-3eaa4bc415cf    34d3d467-6697-4b12-9ec1-d9e13a2ea9c3    None    Conference_Internal    Normal        Adele Vance    e31f6000-c738-46c1-b1a0-3eaa4bc415cf_05_6166.opus    Available    2025-06-06T15:37:04.000Z        Primary            https://stngqa.ai-logix.net/ui/interactions/6661d7a0dd2ca9b8cf1f0879
66670433055f2769a12f2019    AdeleV@M365x21689653.OnMicrosoft.com    AdeleV@M365x21689653.OnMicrosoft.com                    Adele Vance    Conference    2024-06-10T13:48:36.867Z    2024-06-10T13:48:35.000Z    2024-06-10T14:20:59.056Z    6a1f5c00-ff9c-41dd-aabd-0ec1d2232efd    d979fa44-aef1-46b0-b34f-6fd9ff4e6028    None    Conference_Internal    Normal    Call with Alex    Adele Vance;Alex Wilber    6a1f5c00-ff9c-41dd-aabd-0ec1d2232efd_36_8665.opus    Available    2025-06-10T13:48:35.000Z        Primary            https://stngqa.ai-logix.net/ui/interactions/66670433055f2769a12f2019

The following shows an exported interaction for a Conference call between two participants.

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Call Id    Target Display Name    Target Upn    OnBehalfOf    TransferredBy    TransferredTo    Called Party    Calling Party    Answered By    Answered time    Start Time    Release Time    SipCallId    SysCallId    Call Direction    Call Type    Release Cause    Notes    Participants    Files    Media Audio Status    Expiration    QueueName    DoubleRecordingType    PairedCall    Tags    Call Link
666eed2e2a44e64a82cda43a    AlexW@M365x21689653.OnMicrosoft.com    AlexW@M365x21689653.OnMicrosoft.com                        Alex Wilber    2024-06-16T13:48:49.381Z    2024-06-16T13:48:30.343Z    2024-06-16T14:27:01.034Z    1-8692352b214e4a418aaea352fd63fd35-2024061613483034    7dd11fac-ac51-40e8-8749-c74ea72b7078    None    Conference_Internal    Normal    Sales Meeting; Sales feedback    Adele Vance;Alex Wilber;Christie Cline    de1f5c00-ce35-4e78-a89f-e02e6ee28165_30_3438.opus    Available    2025-06-16T13:48:30.343Z        Primary        Help Desk    https://stngqa.ai-logix.net/ui/interactions/666eed2e2a44e64a82cda43a
66744b879f40fd53de91e70e    AdeleV@M365x21689653.OnMicrosoft.com    AdeleV@M365x21689653.OnMicrosoft.com                    Adele Vance    Conference    2024-06-20T15:32:25.266Z    2024-06-20T15:32:23.000Z    2024-06-20T16:16:22.014Z    761f5c00-da6f-4283-8c58-c25f349f167f    cd05e4fb-b37b-4843-a1c2-36413f6fcad0    None    Conference_Internal    Normal        Adele Vance;Alex Wilber    761f5c00-da6f-4283-8c58-c25f349f167f_25_2654.opus    Available    2025-06-20T15:32:23.000Z        Primary            https://stngqa.ai-logix.net/ui/interactions/66744b879f40fd53de91e70e

The table below describes the fields in the exported data record.

Field

Description

Call Id

Unique call id

Target Display Name

The M365 username of the targeted user.

Target Upn

The M365 username of the targeted user.

OnBehalfOf

The name of the party for whom the call was transferred.

TransferredBy

The name of the party who transferred the call.

TransferredTo

The name of the party to whom the call was transferred.

Called Party

The M365 user receiving the call.

Calling Party

The M365 user initiating the call.

Answered By

The party who answered the call.

Answered time

The time that the call was answered.

Start Time

The time when voice recording commenced.

Release Time

The time the call was released.

SipCallId

The SIP CallId passed in the SIP Header.

SysCallId

Indicates the ID used to identify the call (also known as 'Original Call ID'). This value may be either the original call id or scenario id (Teams). For example, when recording a Teams call between user A and B the id of the call between A and B is displayed. This ID is also displayed in the Teams CDR.

Call Direction

Incoming or Outgoing

Call Type

Indicates the type of the call. One of the following values:

■ Internal Meeting
■ External Meeting
■ Internal Meeting with External Participants
■ Externalp2p
■ PSTN p2p

Release Cause

Indicates the reason why a call is disconnected. One of the following values:

■ Normal: The call was answered and then released.
■ Failure: The call or recording was stopped due to an error.
■ Missed: The Targeted user didn’t answer an incoming call.
■ Abandoned: The Targeted user made an outgoing call and hanged up before the call was answered
■ Transferred: The call was transferred to another call.

Notes

Option to add notes to the Interaction record (see Adding Notes to Interactions).

Participants

The names of the call participants.

Files

This field is currently not supported.

Media Audio Status

One of the following values:

■ Available: The interaction is available for playback.
■ Pending: The interaction is pending database synchronization.
■ Recording: The Interaction is currently being recorded.
■ Failed: The recording failed.
■ Unavailable: The recording is unavailable.
■ Deleted: The recording has been deleted.

Expiration

Indicates the date that the call recording is purged as defined in the Recording profile.

QueueName

Teams Queue Call Instance ID when configured in the Recording profile.

DoubleRecordingType

Indicates whether Essentials (Single Recording Audio License) or Pro (Double Recording Audio &Redundancy license) is configured for the service.

PairedCall

Indicates whether Geographical Redundancy Storage is enabled in a paired region for data disaster recovery (enabled by default when a Pro License is configured for the service).

Tags

Names of any tags assigned to the calls.

Call Link

Opens a summary of the call details with the Call Id in the URL . For example https://stngqa.ai-logix.net/ui/interactions/666ed2822a44e64a82cda302